Support: FAQ

For any suggestions, queries or complaints please contact us at :

We will ship orders as received in 5 - 7 working days. At the time of shipping the order, you will receive a text message, email and whats app from us with details the delivery partner name and tracking ID, these can be used to track your order. In addition, you can also track the status of your order here: sequel, blue dart, India post, FedEx,shypmax.

In case you have mentioned your address or pin code wrong or want to change it, we recommend you reach out to care.24kdiamond@gmail.com or 9824268839 (Whats app) immediately and we'll try our best!

Once we have received your order and shipped it, we will not be able to change address. But we will do our best to change the address and help you out for same, we can try to put in a request with our delivery partner, but the final action depends on delivery partner.

We work with some of the leading logistics companies for our jewellery deliveries. If you wish to receive your order on a specific day/time, we can send a request to our delivery partners for your requirement like Birthday, anniversary or any special occasion, Kindly note that our delivery partners are unable to deliver on Sundays. We recommend you reach out to care.24kdiamond@gmail.com or 9824268839 (Whatsapp) immediately and we'll try our best!

24kdiamond will work with all leading logistics partners in India and outside of India to ensure smooth and timely delivery of your jewellery.

Processing time: Once you will place your order, it will take 3 to 5 working days to prepare.

Standard delivery: once your order is ready to place, it will take up to 2 to 3 working days in India to dispatch your order, If your order is outside of India, than most of the deliveries are completed within 7 to 14 working days (depending on your location).

You can also track the status of your order here: sequel, blue dart, India post, FedEx,shypmax.

All orders placed on 24kdiamond are shipped through leading logistics partners in India as well as abroad like UPS, FedEx, Blue Dart,DHL and shypmax.

At the time of shipping the order, you will receive a text message, email and whats app from us with details the delivery partner name and tracking ID, these can be used to track your order smooth and timely delivery.

We offer Free Shipping across all orders delivered within India. For delivery outside India, we are offering a free CIF price, sometime due to whether condition and specific occasion delivery may be chargeable, if delivery partner will demands more charge for delivery. (We will inform you by mail and massage for same)

Yes, we deliver to almost all country. Countries we ship to be…. International Shipping